• YesNoN/A
    Clearly outline the options to address the issue
    Explained the issue in an understandable way
    Make a recommendation for a solution
    Give you an approximate time to complete the repair


  • YesNoN/A
    Did we call/email/sms with an Estimate after the diagnostics?
    Did we give you ETA on parts ordered and time to complete the service
    Did we call/email/sms when the device was ready for pickup?
    Was the device ready as promised
    Was your device clean and free of dust at pick up?




  • The more detailed the better!