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Dear Customers:

 We understand that getting ESSENTIAL devices repaired is more crucial than ever during these challenging times. We are operating with limited hours and safety measures in place. If you believe your device is not essential to you please hold off on the repair.

 Computer doctor BG would like to inform you that we remain open by appointment only on a curbside pick up/ drop off, You can also opt to mail-in  the device or we may come to you and pickup/ drop it off ( additional fee will apply). We will be servicing MAC and PC devices only ( desktops and laptops, no custom builds towers). We won’t be able to service iOS devices( iPhone, iPad, Watch, Beats, Airpods) at this time.

 Our stores doors are locked, Once you park in front of the store please give us a call, so we can come to pick up your device.

 PLEASE UNDERSTAND THAT REPAIRS TAKE LONGER THEN USUAL, WE ARE WORKING WITH VERY LIMITED STAFF AS WELL.

4075 S. Durango Dr. #105B.  The new hours will be 9:30AM to 4:00PM Monday to Friday, weekends will be closed.

 9875 S. Eastern ave, ste: E4 is TEMPORARILY IS CLOSED AND ALL REPAIRS MOVED TO 4075 S. DURANGO dr. #105B, Las Vegas, NV 89147 

 PC customers Call us at 702-802-3300, Henderson 702-490-3900 for any questions or appointments.

 Apple Mac customer can book an appointment :  https://support.apple.com/repair

 

 

 

 

 

we are Book an appointment for Mac

Return Policy

 

 

 

You may return any item along with all the included accessories in its original packaging for a refund, within 30 days of delivery or the date of pickup at the store location, subject to the conditions and exclusions below:

 

  • All returned item must be in the same condition as sold, with all included accessories. If condition differs, we reserve the right to refuse the return.
  • Claims for damaged item or missing accessories must be received within two business days of receipt/delivery of item, and must be claimed by emailing at support@computerdoctor-bg.com

 

 All returns are subject to a 15% restocking fee, exchange, or alternatively a store credit can be requested by customers planning to order a replacement item.

 

For return requests within 30 days from the delivery date. All returns are subject to a 15% restocking fee.

 

  1. We’ll send you an RMA (Return Merchandise Authorization) that will be valid for 10 days. This will include your RMA number and return shipping information.

 

  1. The customer is responsible for return shipping cost and to prepare the item for return with original packaging box or appropriate protective materials (such as bubble wrap and foaming materials). Items packed with papers or fabrics and not acceptable. Customer is responsible if any damage is caused on the item during shipment.

 

  1. Customer is responsible to erase all personal data or programs(apps) from the item. 

 

  1. We’ll promptly issue your refund once we receive and verify your return. Once your return is received and inspected, we will issue a refund of the subtotal (minus 15% restocking fee) within three (3) business days, unless the customer decides to exchange the product.

 

 

 

 

 

Local Return at the Store locations

 

Local customers are welcome to come at our stores to return the merchandise.

 

store location :

 

4075 S. Durango dr. #105B

 

Las Vegas, NV 89147

 

702-802-3300

 

customerservice@computerdoctor-bg.com

 

 

 

_____________________________

 

9875 S. Eastern Ave. #E4

 

Las Vegas, NV 89183

 

702-490-3900

 

customerservice@computerdoctor-bg.com