Shipping Policy
- Free Shipping is available to addresses within the lower 48 states ONLY
- Free shipping is included for all orders to be delivered within the lower 48 states with the exception of PO Boxes and APO addresses.
- We ship via FedEx unless stated otherwise. We process shipments within 1 day of your order, Monday to Friday, from 9:30AM to 6:30 PM PST. If you purchase an item Friday afternoon, Saturday, or Sunday, your item will go out on the following Monday.
- You will automatically be emailed a tracking number when your order is shipped. If the tracking number is non-active, please allow twelve (12) hours for the carrier to update the tracking status.
- All items over $300 require a signature upon delivery per our policy. Please provide a shipping address where you are able to sign for the package during business hours. If you are unavailable to sign, FedEx will make 3 attempts to deliver. You can also call 1-800-G0-FEDEX and ask them to hold your package at a FedEx location for pickup. Be sure that the address displayed on the checkout is the address you want for delivery. We are required to ship to this address per our policy, and we are unable to change your shipping address after payment has been made.
- We package our items carefully with bubble wrap, peanuts, and sturdy cardboard boxes. In the rare case that your item does arrive damaged, please keep all packaging and contact us immediately, by emailing us at support@computerdoctor-bg.com. All shipping claims must be submitted and approved by the carrier (FedEx) before a refund can be issued. Typically, FedEx will pick up the item and packaging for inspection. If you have any questions please message us.
Local Return at the Store locations
Local customers are welcome to come to our stores to return the merchandise.
Store Locations:
4075 S. Durango dr. #105B
Las Vegas, NV 89147
702-802-3300
customerservice@computerdoctor-bg.com
9875 S. Eastern Ave. #E4
Las Vegas, NV 89183
702-490-3900